Question 1

How quickly can you fix my track misalignment?

Accepted Answer

Track misalignment repairs are typically completed within 1-2 hours for most cases. Our technicians arrive with fully stocked vehicles, so we can address the issue in a single visit. For emergency situations, we offer same-day service. The exact time depends on the severity of the misalignment and whether any parts need replacement. We'll provide a time estimate after our initial inspection.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can occur due to several factors: impact damage from vehicles or objects hitting the door, loose mounting brackets that have vibrated loose over time, worn rollers that don't guide the door properly, foundation settling that shifts the frame, temperature fluctuations causing metal expansion/contraction, and lack of regular maintenance. Regular inspections can catch early signs before they become major issues.

Question 3

Do you offer financing for new wood door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations, including wood doors. We understand that a quality wood garage door is a significant investment in your home's curb appeal and value. Our financing plans include low monthly payments, competitive interest rates, and quick approval processes.

Question 4

What is included in your garage door maintenance service?

Accepted Answer

Our comprehensive maintenance service includes: complete system inspection, lubrication of all moving parts (hinges, rollers, springs), spring tension adjustment, track cleaning and alignment, safety sensor testing and calibration, balance testing, weather seal inspection, hardware tightening, and opener performance check. This preventive care extends your door's lifespan and catches small issues before they become expensive repairs.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-5 hours for a single door and 5-8 hours for a double door. Custom installations or those requiring additional structural work may take longer. We'll provide a detailed timeline during your consultation. Our team works efficiently while maintaining the highest quality standards, and we always clean up thoroughly when finished.

Question 6

Are you licensed and insured?

Accepted Answer

Absolutely. Odessa Garage Doors is fully licensed, bonded, and insured. We carry comprehensive liability insurance and workers' compensation coverage to protect both our team and your property. We're also factory-trained by leading manufacturers and are proud members of IDEA (International Door Association). You can request proof of insurance at any time.

Question 7

What warranty do you offer?

Accepted Answer

We stand behind our work with a 3-Year Warranty on All Work. This covers both parts and labor for any issues related to our installation or repair work. Many of the products we install also come with manufacturer warranties that can extend coverage even further. We'll explain all warranty details during your service so you know exactly what's covered.

Question 8

Do you provide emergency services?

Accepted Answer

Yes, we offer 24/7 emergency garage door service. We understand that a broken garage door can be a security risk and major inconvenience. Our emergency technicians are on-call around the clock, including weekends and holidays.

Frequently Asked Questions